Effective date: 15/06/26
This Privacy Policy explains how SOUTHERN COAST DOUBLE GLAZING PTY LTD, trading as Coastal Double Glazing, collects, uses, stores and discloses personal information.
Business name: Coastal Double Glazing
Legal entity: SOUTHERN COAST DOUBLE GLAZING PTY LTD
ABN: 37 695 924 068
Website: https://www.coastaldoubleglazing.com.au
Address: 55 Salvado Rd, Subiaco WA 6008
Phone: 0450 933 499
Email: nathan@coastaldoubleglazing.com.au
Service area: Western Australia
We are committed to protecting your privacy and handling your personal information responsibly.
This policy is designed to reflect the Australian Privacy Principles, which set out how organisations should collect, use, disclose, store, access and correct personal information.
We may collect personal information when you visit our website, submit an enquiry, request a quote, call us, email us, upload photos, or communicate with our team.
The personal information we may collect includes:
Personal information generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We may collect personal information when you:
Our website forms are managed through Elementor Forms. Form submissions are currently emailed to sales@www.coastaldoubleglazing.com.au and may also be recorded or managed through business systems such as Pipedrive.
We collect and use personal information in connection with our double glazing services, including:
We collect and use personal information to:
We do not sell your personal information.
If you upload photos through our website form, we may use those photos to understand your enquiry, assess your windows, doors or property, prepare a quote, or provide relevant recommendations.
Please avoid uploading photos that contain unnecessary personal, sensitive or private information.
We use, or may use, tools including:
These tools may use cookies, tags, pixels or similar technologies to understand how visitors use our website and how they interact with our advertising.
Google’s own guidance explains that Google tags and consent-related tools are used to support advertising and conversion measurement.
We may use tracking technologies to:
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
We may use remarketing to show ads to people who have previously visited our website.
This means you may see Coastal Double Glazing ads after visiting our website.
Remarketing does not allow us to personally identify you. It generally works by recognising a browser, device or previous website interaction.
We may use Google Ads Customer Match in the future. Customer Match allows advertisers to use customer information, such as email addresses or phone numbers, to reach or exclude audiences across Google advertising products. Google’s Customer Match policy applies to advertisers using Customer Match across Search, Shopping, Display, YouTube and Gmail.
If we use Customer Match, we will only use information collected lawfully and in accordance with this Privacy Policy.
You may opt out of marketing communications at any time by contacting us.
We use AVANSER for call tracking.
Call tracking may collect information such as:
This information helps us understand which marketing channels generate enquiries and helps us improve customer service.
We use Pipedrive to manage enquiries, leads and customer relationships.
Personal information may be entered into Pipedrive so we can:
We may contact you after you submit an enquiry, request a quote, call us or become a customer.
This may include:
You can opt out of marketing communications at any time by contacting us at nathan@www.coastaldoubleglazing.com.au.
Even if you opt out of marketing, we may still contact you about active enquiries, appointments, quotes, installations, warranties or service-related matters.
We may disclose personal information to:
We may share customer details with installers, suppliers, manufacturers or contractors where reasonably necessary to provide our services.
We do not currently use offshore admin, VA, marketing or support teams. If this changes, personal information may be handled by overseas service providers where reasonably necessary for business operations.
Coastal Double Glazing uses both employees and subcontractors.
Where subcontractors are involved in quoting, installation or customer service, we may share relevant customer and project information with them so they can perform their work.
Some of the third-party platforms we use, such as Google, Meta, Pipedrive or other software providers, may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy obligations.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
No method of electronic storage or transmission is completely secure. However, we take reasonable steps to protect the personal information we hold.
We may keep enquiry and customer records indefinitely unless deletion is requested.
We do this for reasons including:
You may request deletion of your personal information. We will consider and respond to deletion requests in accordance with our legal and business obligations.
You may request access to the personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
To request access or correction, contact:
Business Owner Coastal Double Glazing
Email: nathan@www.coastaldoubleglazing.com.au
Phone: 0450 933 499
We may need to verify your identity before providing access or making changes.
If you have a privacy concern or complaint, please contact us first so we can try to resolve the matter.
Privacy contact: Business Owner
Email: nathan@coastaldoubleglazing.com.au
Phone: 0450 933 499
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner, which is Australia’s privacy regulator.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of those websites. You should review the privacy policy of any third-party website you visit.
We may update this Privacy Policy from time to time.
The latest version will be published on our website with an updated effective date.
